CabTaxi Services

CabTaxi isn't a single booking screen with a few extra settings

It's a full suite of connected modules — each one built around a specific part of running a cab business. Here's what's inside.

Booking & Dispatch

Passenger Booking Experience

Customers book instantly or schedule ahead through your branded app or website, with live tracking and upfront fare visibility once a driver is confirmed.

Dispatch Module

Switch a ride between instant and scheduled simply by changing the booking time — scheduled rides queue automatically for the selected date and time.

Dispatch Tracking

Operators can monitor booked and active rides from the web dashboard, with mobile visibility into driver activity in real time.

Manual Assignment

Choose how rides get assigned — fully automatic, fully manual, or a mix of both. Operators can also verify a driver by call or assign a ride directly when needed.

Track & Cancel Requests

Bookings can be cancelled any time before a driver accepts. Once accepted, the ride moves into live tracking through to completion.

Dispatch Sales Reporting

Daily, weekly, and monthly booking reports, filterable by branch and booking source across any date range.

Company & Business Settings

Company Profile

Company Admins get a full view of the business and can define new business locations directly from the platform.

Company Profile Settings

The core settings interface, where admins define the rules that govern the entire application.

Default Settings

Rules that apply automatically across both the driver and passenger apps.

Document Settings

A document library where admins define and manage the documentation required within the driver app.

Services & Invoices

A clear view of subscribed services and their associated invoices.

Pricing & Revenue Control

Price Bands

A simple, single-page interface for managing pricing across the business.

Editable Price Bands

Every pricing element is editable directly on the page, with an easy calendar-based view for managing changes.

Zone Pricing

Define pricing zones directly on the map and set fixed charges for rides within them.

Price Calendar

Set pricing by year, month, week, day, or peak hour — with support for surge pricing and multiple pricing bands applied across different time slots (up to three bands across three slots per day, week, or month).

Driver Management

Driver Profile

A complete record covering driver documents, missing documents, documents nearing expiry, expired documents, active vehicles, vehicle documents, and account summary — all in one profile view.

Driver Accounts & Invoices

Weekly invoices, weekly adjustments, weekly ride summaries, and full account ledger visibility for every driver.

Driver Invoice Payments

Track weekly invoices and outstanding invoice balances without digging through separate records.

Driver Trips & Tickets

Ride history and support tickets raised by drivers, both visible directly from the driver's profile.

Drivers Ledger

A current account ledger view across all company drivers.

User Access & Control

Unique & Customized Logins

Individually assigned logins with a secure password reset process built in.

Company Admin & Branch Admin Roles

Company Admins can view and switch between branches to monitor overall business status. Branch Managers see only their own assigned branch or branches.

Web Access

Manage your business from the web, with the same level of control wherever you're logged in.

Subdomain Access

Restrict user access at the subdomain level, keeping visibility limited to exactly who needs it.

User Branch Access

Customized access controls let admins assign group-level or fully custom permissions per user.

Affiliates & Partners

Supplier & Partner Pricing

Set dedicated price bands for suppliers and define partner shares as a fixed amount or percentage-based commission.

Direct & Barcode Booking

Generate sales through barcodes for fast, direct bookings alongside standard booking flows.

Partner Account Management

CabTaxi manages supplier and partner sales accounts within the same system as your core business.

Affiliates Ledger

Weekly and monthly account tracking for every partner and supplier, with each affiliate-booked ride fully traceable.

Support & Task Management

Driver & Passenger Support Tickets

Tickets can be raised directly from the mobile app or through a helpline call, with full ticket history visible in both the driver and passenger ride history.

Support Ticket Management

Operators and admins manage tickets centrally, with built-in chat between driver, passenger, and company — kept private to the parties involved. Every ticket links directly back to its ride, with full ride history one click away.

Task Management

Admins and teams manage tasks tied to specific tickets or assigned individually, helping daily work stay organized and on track.

Task Tracking & Performance

Admins can assign tasks to more than one team member at a time, with each employee getting their own task dashboard — making team performance easy to see and manage.

Call Masking

Private Number Masking

Drivers and passengers connect through temporary, masked numbers, so real phone numbers are never shared or exposed on either side.

Automatic Call Routing

Calls placed through the masked number are routed automatically to the right party for the active ride, with no manual setup required.

Ride-Linked Expiry

Masked numbers stay active only for the duration of the ride and expire automatically once it's completed, cancelled, or reassigned.

Call Log Visibility

Operators can review masked call activity tied to any ride, supporting dispute resolution and driver or passenger support cases.

About

Thanks for choosing CabTaxi for your next project! CabTaxi is a cloud-based taxi booking, fleet management, and dispatch platform for taxi firms, private hire operators, chauffeur companies, and airport transfer providers. We have a dedicated support team ready to answer your questions. Feel free to contact us.