Taxi Dispatch Software for UK Taxi Operators

What is taxi dispatch software?

Taxi dispatch software is the operational system used to receive bookings, organise jobs, assign suitable drivers and track journey status. Modern platforms may also connect passenger apps, driver apps, pricing, payments and reporting.

For a UK taxi or private-hire business, the dispatch system is the core operational record. It decides how work reaches drivers, how the office monitors jobs and how the business accounts for what happened on each journey.

• Bookings arriving through different channels.
• Immediate and pre-booked work.
• Automatic and manual assignment decisions.
• Live driver and journey visibility.
• Pricing rules that change by zone or time.
• Driver and vehicle records.
• Passenger communication and support.
• Reporting for managers and branch teams.

Dispatch software should fit the operation, not slow it down

CabTaxi connects booking and assignment to the driver app, passenger experience, pricing, support records and reporting so teams can investigate what happened and managers can understand the wider operation.

Rather than treating dispatch as an isolated screen, the platform keeps the operational records connected. That makes it easier to answer a passenger query, investigate a journey or review pricing without rebuilding context from separate systems.

Built around UK taxi and private hire work

CabTaxi supports local work, pre-booked journeys, airport transfers, account customers and multi-branch operations with company and branch level access control.

CabTaxi is a software provider, not a transport operator. The platform is designed for the businesses that run the transport service; any regulatory, licensing or payment requirements specific to a local authority should be confirmed directly with CabTaxi during evaluation.

Frequently asked questions

Direct answers to the questions operators ask most often about taxi dispatch software.

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